Privacy Policy M96 Casino — Your Data Security is Our Priority

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by m96 casino ("we", "Platform") and applies to all players who register, use, or access any services provided through the m96casino.com platform.

We understand that personal data is a trust you place in us as a user. Every decision regarding how your data is handled is made with your interests and privacy as the priority. This policy transparently outlines the types of data we collect, why we need it, how it is stored securely, and your rights as the owner of that data.

2 Personal Data We Collect

M96 casino collects your personal data through two main channels — data you provide directly, and data collected automatically as you use the platform.

We only collect data that is strictly necessary for the stated purposes. m96 casino does not collect sensitive information such as medical data, religious beliefs, or players' political views.

3 How We Use Your Data

The data we collect is used exclusively for purposes related to the provision, improvement, and security of m96 casino's services. Below is a detailed breakdown of how your data is used:

• Account management: Process registrations, verify identities, and manage your player profile.
• Financial transaction processing: Manage deposits, process withdrawals, and maintain accurate financial records.
• Security and fraud prevention: Detect suspicious activity, prevent unauthorised access, and protect your account from misuse.
• Legal compliance: Fulfil legal obligations related to anti-money laundering (AML) prevention and applicable KYC requirements.
• Service improvements: Analyse usage patterns to improve overall platform performance, interface, and player experience.
• Service communications: Send important notifications regarding your account, changes to terms, or security issues that require your attention.
• Marketing (with consent): Send promotional offers, bonuses, and new product information — only to players who have consented to receive such communications.

4 Data Sharing with Third Parties

M96 casino does not sell or commercialise player personal data to any third party. However, in certain limited and lawful situations, data may be shared with the following parties:

• Payment service providers: Transaction information required to process deposits and withdrawals is shared with certified payment gateway providers bound by strict confidentiality agreements.
• Technology service providers: Companies that support the platform infrastructure (such as cloud and security services) are granted access only to the data necessary for their function and are subject to data protection agreements.
• Legal authorities: Where required by law, court order, or law enforcement investigation, m96 casino will disclose the necessary data upon receipt of a valid request.
• Identity verification service providers: KYC documents may be shared with certified identity verification agencies for verification purposes only.

All third parties that receive m96 casino player data are bound by contractual agreements requiring them to protect that data to an equal or higher privacy standard than our own.

5 Cookies and Tracking Technologies

The m96 casino platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collect anonymous information about how players use the platform to help us identify and resolve technical issues.
• Functional Cookies: Save user preferences such as language, display settings, and personal configurations to improve ease of use.
• Analytics Cookies: Helps us understand aggregated platform usage patterns to make better product development decisions.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or user experience of the m96 casino platform.

6 Data Security and Protection

Protecting your data is not merely a legal obligation for us — it is a moral responsibility we take seriously. m96 casino continuously invests in the latest security infrastructure to keep your data safe at all times.

• All data transmitted through the platform is protected by 256-bit SSL encryption — the encryption standard used by major banks in Malaysia.
• Player passwords are never stored in plain text. Our system uses one-way hashing which cannot be reversed.
• Our server infrastructure is continuously monitored by an intrusion detection system (IDS) that identifies and responds to real-time threats.
• Security audits are conducted periodically by independent third parties to identify and address any vulnerabilities before they can be exploited.
• Access to player data within our internal systems is restricted to staff who require it to perform their duties, and all access is logged and monitored.

7 Data Storage and Retention Period

M96 casino retains player personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a defined period after account closure to meet legal obligations.
• Financial transaction records: Retained for a minimum of 5 years after each transaction in accordance with financial regulations and anti-money laundering requirements.
• KYC Documents: Retained for the period prescribed by applicable legal compliance requirements.
• Access and activity logs: Retained for 12 months for security and internal audit purposes.

When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised from our systems.

8 Your Rights as a Data Owner

As an m96 casino player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the m96 casino customer support team via live chat within the platform. We will process your request within a reasonable timeframe, no later than 30 days from the date of receipt.

9 Children's Data & Minor Protection

M96 casino is a platform strictly open to individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors.

• Our registration process includes age verification and identity checks to ensure only eligible adults can register.
• If we find that an account has been registered by an underage individual, the account will be closed immediately and all related data will be deleted.
• If you believe your child or a young person in your care may have registered on our platform, please contact our support team immediately.

10 Amendments to This Privacy Policy

M96 casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business developments.

• Any amendments will be updated on this page along with a new "Last Updated" date.
• For material and significant amendments, we will notify players via in-platform notifications or by email to their registered address.
• Continued use of the m96 casino platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.
• We encourage you to review this page regularly to stay informed about how we manage your data.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the m96 casino customer support team is ready to assist.

• Use the function live chat within the platform for the fastest response, available 24 hours a day, 7 days a week.
• All privacy and personal data inquiries are handled by a team trained in data privacy management.
• We aim to respond to all privacy-related enquiries within no more than 3 business days from the date of receipt.